I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out to you. Shipping times explained below.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 7-10 Business days
Average transit times to the United States from our international warehouse: 7 - 25 Business days.
Average transit times to International: 15 - 30 Business days
There are circumstances that are out of control (covid-19, natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
RETURN & REFUND POLICY
Due to the limited nature of the items we offer, we limit exchanges and refunds on a case by case basis. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods only. If you have received a faulty item, please reach out to us ASAP within the 7 days of receiving your order for assistance at: email@example.com. For any items being returned, your item cost may be returned but you will be expected to cover the cost of shipping the item back to us.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL" and we will contact you for resolve.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
Every item is shipped with extra protective layers. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to correct the situation to your satisfaction.
I HAVE A QUESTION THAT WASN'T ANSWERED HERE.
If we still haven't managed to answer your question please feel free to contact us and we will reply within 24 hours.
Email us directly at: firstname.lastname@example.org